At Web Moral, we are committed to ensuring your satisfaction with every purchase. To make your shopping experience stress-free, we offer a 15-Day Refund and Replacement Policy for all our customers.
Refund Policy
We provide a full refund under the following conditions:
- The product is returned within 15 days of delivery.
- The product is in its original condition, unused, and with all tags and packaging intact.
- The issue is reported promptly to our support team via email or WhatsApp.
Replacement Policy
If you receive a defective, damaged, or incorrect item, we will replace it at no extra cost. Here’s how it works:
- Report the issue to our support team within 7 days of receiving the product.
- Share images or videos of the product to help us understand the issue.
- Return the item in its original condition, and we will ship the replacement once the returned item is received.
Exceptions to Refunds and Replacements
Refunds and replacements may not be applicable for:
- Products damaged due to misuse or improper handling.
- Items that are not in their original condition or missing parts.
- Perishable goods or customized items.
How to Initiate a Refund or Replacement
- Contact our customer support team at:
📧 Email: [email protected]
📱 WhatsApp: +[+44 7955 808194] - Provide your order details and describe the issue.
- Follow the instructions provided by our support team to complete the process.
We value your trust and strive to make every purchase a pleasant experience. Thank you for choosing Web Moral!